Privacy Policy & Cookies Policy

touchpath.com (“the website”) is owned and operated byTransitionWorks LLC (dba TouchPath). This policy explains how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy carefully; by accessing the website you confirm to have understood and agreed with it.

TouchPath’s Privacy Policy

At AIDC Solutions Limited (t/a TouchPath) in the UK and TransitionWorks LLC (d.b.a. TouchPath) in the USA, we are committed to protecting and respecting your privacy. As a result we are transparent in everything we do.

This policy explains when and why we collect personal information about people who visit our website, request information or enquire about a product / service from TouchPath.

The policy explains how we use that information, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page to ensure that you’re happy with any changes.

By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent, by email, to: [email protected].

Who are we?

AIDC Solutions Ltd (t/a TouchPath)

TransitionWorks LLC (d.b.a TouchPath)

Where to find us

The Alexander Centre, 17 Preston Street, Faversham, Kent ME13 8NZ.

6520 Airport Center Drive, Suite 100, Greensboro, NC 27409

How to contact us in case of a complaint

+1 (336) 885-1373 (USA)
[email protected]

How to contact us to request access to, or change, any personal data we may hold on you

+44 (0) 1422 399530 (UK)

+1 (336) 885-1373 (USA)
[email protected]

How do we collect information from you?

We obtain information about you when you use our website, email us or call us to enquire about our products and services, or if you register to receive one of our newsletters. We also collect information about you when attending industry-specific exhibitions, events and through networking.

We do not react to Do Not Track (DNT) signals, as any details captured are for the sole purpose of enquiring about our Application Software Solutions or TransitionWorks development platform.

What type of information is collected from you?

The personal information other than business information that we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

Like many other websites, www.touchpath.com uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about

your browsing actions and patterns and do not identify you as an individual.

Cookies enable us to provide you with a personalised experience, both online and via other media.

It is possible to switch off cookies by setting your browser preferences. Please refer to your specific browser’s help / settings for more information on how to switch off cookies. Turning cookies off may result in a loss of functionality when using our website.

How we use your personal information

We use personal information about you in connection with the following purposes:
(Please Note: we will never keep paper copies of any of your personal data)

Fulfilling your requests:

to provide you with the information, products and services that you have requested from us
to complete any transaction you are undertaking with us
to carry out our obligations arising from any contracts entered into you and us
to administer any promotion or competition that you enter via our website(s)
to allow you to participate in interactive features of our service, when you choose to do so
in the course of processing a job application or enquiry
to meet a legal or statutory obligation.

Marketing:

to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, which may be based on your activity on our website(s) or third parties’ websites
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them, which may be based on your activity on our website(s) or third parties’ websites.

If you no longer wish to be contacted for marketing purposes, please email: [email protected]

Service Improvements and account management:

to ensure that content from our site is presented in the most effective manner for you and for your computer
to administer our site and for internal business administration and operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

to notify you about changes to our service and to send you service emails relating to your account
as part of our efforts to keep our site safe and secure
to manage and operate your account with us

Please Note: We do not use automated decision making tools.

Sharing your personal information

We will not share your information with 3rd parties for marketing purposes.

However, we may pass some information to our parent company, third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process products and to keep you informed).

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the TouchPath Network, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

These third parties may include:

Credit reference agencies and other companies for use in credit decisions, for fraud prevention
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our staff and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Controlling your information that we hold

If we do not have a business relationship with you, then you have a choice about whether or not you wish to receive information from us.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

You can change your marketing preferences at any time by contacting us by email: [email protected]

You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing by checking or unchecking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us by email: [email protected]

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: [email protected]

You have the right to ask for a copy of the non-business personal information Patchworks holds about you.

If you wish to raise a complaint regarding how we have handled your personal data, please email [email protected] in the first instance and the Patchworks Team will investigate and report back to you.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Keeping your information safe

When you give us personal information, we take steps to ensure that it’s treated securely. Any personal information is encrypted and protected via SSL and secure data storage. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

We may store your personal information on Google’s Cloud and in our Portal, CRM, Accounting, Support and Email Service Provider software.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best efforts to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We will hold your data for no longer than we need it for, or if you have advised you wish us to delete it or we have a legal reason such as tax purposes. We aim to keep your data no longer than 5 years in all other cases.

You can request a copy of our retention schedule by emailing [email protected].

TouchPath agrees to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against Data Collectors and Processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and / or prosecute non-compliance by Data Controllers and / or Processors.

Should a data breach occur, every person whose data we control will be notified within 7 business days.

Keeping children safe

We are concerned to protect the privacy of children aged 18 or under. If you are aged 18 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

If we learn that we have collected the personal information of a child under the relevant minimum age without parental consent, we will take steps to delete the information as soon as possible. Parents who believe that their child has submitted personal information to us and would like to have it deleted may contact us by email at: [email protected]

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of the European Union

We operate internationally. As part of the services offered to you by AIDC Solutions Ltd the information which you provide to us may be transferred to countries outside the European Union (“EU”).

By way of example, our accounts and admin functions are controlled by our parent company, TransitionWorks LLC in the US. Countries outside of the EU may not have similar data protection laws to the EU. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with

those services.

We keep this Policy under regular review.

Cookie Policy

What are cookies?

A cookie is a small text file which is placed on your computer’s hard drive when you visit some websites.

A cookie has a name and stores a value. For example, one of the cookies we use is called “referrerType” and stores the page you were on when you clicked a link to visit our website – it helps us see where our visitors come from.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies cannot harm your computer, they are one of the simplest web technologies, used by millions of websites.

Cookies used on this website do not store any personally identifiable information.

Cookie expiration

Cookies will be automatically removed from your computer when they reach their ‘expiration date’. When a cookie is set, it is given an expiration date – this is the date that your browser will automatically remove it from your computer.

When you revisit a website, the expiration date can be updated to maintain the cookie.

Cookies can also be set to delete when you end your ‘session’ on a website by leaving it. With some browsers, these cookies will be removed when you restart your browser (close and open it again) or the next time you restart your computer.

You can manually delete any existing cookies stored on your computer – please refer to the help documentation for your browser of choice for more information on deleting cookies, enabling cookies and disabling cookies.

How we use cookies

At TransitionWorks LLC (dba TouchPath) we use cookies to gather analytical information on how you use our website – such as which pages you visit. We use this information to help us learn about our users and improve both our website and services.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can also remove any cookies from your browser that have been set by the websites you visit, please refer to the help documentation for your browser of choice.

Third party cookies

In addition to our own cookies, we work with carefully-selected third party services that may also set cookies when you visit our website, for example Google Analytics.

All third party cookies adhere to the same standard as our own – importantly, no personally identifiable information is stored in cookies set by third parties.

Third parties that we work with

Google Analytics – We use Google Analytics to help us see how visitors use our website, for example; which pages they look at and how long they spend in each area. No personally identifiable information is stored or tracked – it is all anonymous.

Cookies used by this website

Below is a list of the cookies that this website uses along with an explanation.

Name: __utma
Example: 217454337.2139013845.1318512106.1337692541.1337760072.99
Explanation: Set by Google Analytics to help identify a visitor as unique. So if you visit our website more than once.
Expires: 2 years from set/update.

Name: __utmb
Example: 209716929.11.10.13355
Explanation: Set by Google Analytics to track your current session.
Expires: 30 minutes from set/update.

Name: __utmc
Example: 217454337
Explanation: Set by Google Analytics – not currently in use any more. Historically this cookie used to be used with __utmb to check whether or not to establish a new session for that visitor – whether they were a new visitor or not.
Expires: End of session.

Name: __utmz
Example: 217454337.1337692541.98.14.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not%20provided)
Explanation: Set by Google Analytics to store the type of referral for each visitor, such as a direct visitor, referring hyperlink or a website search.
Expires: 6 months from set/update.

For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org. Alternatively, if you’d prefer to talk to us about anything then please get in touch.

This Policy was last updated on 16th May 2018.